'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents

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Mar 16, 2026 - 08:30

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'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents

90% of human customer service agent use cases can be replaced by AI, ServiceNow CEO Bill McDermott explains.

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